Going with the flow

Scottish Water scribing graphic facilitation live drawing


What better place for Scottish Water to get ideas flowing than Crieff? A town famed for its restorative waters. There, at the Spring 2014 customer forum, Scriberia’s Chris and Julia live scribed a lively workshop on service improvement for a broad cross section of Scottish Water clients.

As the forums are bi-annual, organisers strive to keep the format fresh and engaging, which is where we came in.

Having worked with Scriberia before, Scottish Water’s corporate communications team were happy to recommend us to Claire Hamill, the Customer Connections project manager, who was delighted with the outcome.

‘The end product was just amazing and delivered exactly what we wanted,’ she says. ‘It was fantastic to see the image take shape. It really made our messages come alive, alongside the contributions of our customers.

‘Many senior management attendees remarked on how dynamic it was, and are thrilled that we can use the resulting image and sections of it in future material.

‘From beginning to end, working with Scriberia was a pleasure.’